Refund Policy:

 

Cancellations or Refunds on Orders: We accept cancellation/refunds only within 24 hours of your order purchase. Please send us an email with your order number and/or your order receipt included at [email protected] and our team will reach out to process your cancellation/refund. Please allow for 3-5 business days for the refund to fully process once issued. 

Partial Order Cancellation or Refund: If you would like to remove an item from your order and request a refund, or request a different item of equal value for exchange, these requests will only be accepted within 24 hours of your order purchase. Please send us an email with your order number and/or your order receipt included at [email protected] and our team will reach out to process your cancellation/refund.  Please allow for 3-5 business days for the refund to fully process once issued. 

Returns or Order Issues: We do not accept returns or exchanges. If you have any problems with your order upon delivery, please email us within 72 hours with proof of delivery of your order, with your order number and/or your order receipt included at [email protected] and our team will reach out to further help you. 

Returned Packages: If a package is sent back to us, we will email you to discuss options for re-shippment or order cancellation and/or a refund. Please note that our team is not responsible for delivery issues or mishaps that may occur during transit due to: incorrectly input delivery addresses upon placing your order, failure to comply with postal and customs laws/regulations, failure to comply with the third party shipping companies policies or instructions for delivery, and any issues incurred directly by third party shipping companies. Our team will do our very best to help you with your order in the event of a returned package. 

Lost, Delayed, or Damaged Packages:  Please understand that our team is not responsible for lost, delayed, or damaged packages. In the event of a lost, delayed, or damaged package, please send us an email with your order number and/or your order receipt included at [email protected]  and our team will reach out to discuss options for your order. We highly recommend reaching out to your delivery company and/or customs agency directly for the quickest and most up-to-date information for your package. 

International Orders: Please understand that our team is not responsible for lost, delayed, or damaged packages, due to what occurs during transit for international orders. International orders may face a delivery delay or package withholding due to the international customs process applicable to your country.In the event of a lost, delayed, or damaged package, please send us an email with your order number and/or your order receipt included at [email protected]  and our team will reach out to discuss options for your order. We highly recommend reaching out to your delivery company and/or customs agency directly for the quickest and most up-to-date information for your package.